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FAQs
Got Questions? We've Got Answers!
Thanks for shopping with The LIQtees! Here's everything you need to know about orders, sizing, and returns. If you don't see your answer here, email us at customerservice@theliqtees.com and include your order number.
We're happy to help!
Quick Note: We can't always see messages sent through social media, so email is the best way to reach us.
How long will my order take?
Every LIQtee is printed just for you, so please allow:
• 7–10 business days for us to make your order
• 3–4 business days for USPS shipping
Pre-sale items take 4–6 weeks. If you're ordering pre-sale items along with in-stock items, please place them as separate orders so nothing gets held up.
Once your order ships, you'll get an email with your tracking number. If you don't see it, check your spam folder. You can track your package anytime on the USPS website.
If part of your order is temporarily unavailable, we'll ship what's ready first and send the rest as soon as it's done.
Please double-check your address!
Before you check out, make sure your shipping address is correct, including in your PayPal account. Once an order is placed, we cannot change the address, size or item(s). If a package is returned because of an incorrect address, reshipping will be at the buyer's cost.
Occasionally, weather or USPS delays can slow things down. These are out of our hands, but we'll always help you track things down.
How do your shirts fit?
We use high-quality, soft blanks from Bella + Canvas, Next Level and Gildan Softstyle.
• Women's tees have a fitted, baby-doll cut. For a relaxed fit, we recommend sizing up.
• Men's and unisex items have a classic fit.
Please read descriptions because most of our units are custom and may run large or small.
Check each product's description and model photos before ordering. When in doubt, size up! Because every item is made to order, choosing the right size the first time saves you time and shipping costs.
What payment methods do you accept?
We process payments securely through PayPal, which accepts Visa, Mastercard, American Express and Discover. You don't need a PayPal account to check out, and we never store your card information. We also offer a number of pay over time options.
Returns & Exchanges
Because every LIQtee is made just for you, we have a few special policies. Here's how it works:
Something wrong with your order?
If your item arrives damaged, misprinted or defective, we'll fix or replace it at no cost to you. Just email us within 14 days of delivery with your order number and a photo.
Need a different size?
We're happy to exchange it! Email us within 14 days of delivery. Return shipping and shipping for the new size are your responsibility. Since items are printed in batches, your new size may ship with our next print run.
Changed your mind?
You can return unworn items for store credit, minus a 13% restocking fee. Shipping costs are covered by the buyer.
Good to know:
• We offer store credit rather than refunds, since items are made to order.
• Clearance items are final sale.
• Custom orders (12-piece minimum) are final sale and non-refundable.
• Colors may look slightly different on your screen than in person. This is normal and isn't considered a defect.
Prices & Availability
Prices, styles and colors may change from time to time. You'll always pay the price shown when you place your order. We do our best to keep everything up to date, but popular items can sell out quickly!
All designs, logos, and images are the property of The LIQtees | The LIQ NY. Please don't copy or reproduce them without permission. © 2026 The LIQtees. All rights reserved.

All designs, logos & images are registered trademarks of TheLIQNY.
Duplication is PROHIBITED BY LAW. All Rights Reserved ©2012-2026
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